US Client Success Support 09212026 - IGTPH

Philippines·Pasig Citymid

OtherClient Success

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Quick Summary

Key Responsibilities

Client Support :Deliver quality through best practices, as required to optimize the client experience.

Requirements Summary

Bachelor's degree in business , Information Systems, or a related field (preferred). 2+ years of experience in client relationship management, account strategy,

Technical Tools

OtherClient Success

Requirements

~1 min read

Bachelor's degree in business , Information Systems, or a related field (preferred).
2+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
2+ years of experience in call/contact center management.
Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
Proven ability to manage enterprise clients and deliver business outcomes through technology.
Excellent communication and documentation skills.
Experience with CRM and analytics tools (e.g., Salesforce).

Responsibilities

~1 min read

→Client Support :
Deliver quality through best practices, as required to optimize the client experience.
→Account Growth:
Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long -term partnerships.
→Client Reporting and Analysis :
Analyze client reports and invoices to ensure accuracy and compliance, escalating gaps as needed.
→Case Management and Documentation :
Identify issues and requests, submitting cases in Jira and/or Salesforce. Document and update standard operating procedures to ensure business continuity.
→Cross -Functional Collaboration :
Collaborate across the organization to ensure seamless delivery of products and services.
Additionally, you may be required to perform additional duties and special projects as assigned.