Head of Key Accounts, Education – Japan

We are looking for an experienced strategic account lead to join the Education Business segment as Head of Key Accounts with a focus on Japan.  This role reports directly to the APAC Head Of Education and has responsibility to drive sales and activity in the acquisition and maintenance of accounts.   This role is based in our Tokyo office, but we are also open to the role location being any of our Australian offices; with the opportunity to also work from home.

The role will be responsible for account management strategy, pipeline development, closing upsell or cross sell opportunities while managing retention. The role will build a deep knowledge and understanding of the higher education sector and apply best practices to support accounts through planning, product knowledge and market insights. Through regular client assessment, they will use access to data and problem-solving techniques to identify service and product improvements and opportunities.

Responsibilities: 

• Serve as a trusted advisor to customers by deeply understanding their business needs and providing guidance on how to best utilize Convera tools to support their mission. 

• Act as main point of contact for all FX Transactions and Value-Add Payment activities.  

• Develop relationships with Decision Makers and Influencers at each organization and build an understanding of each client’s FX and payment needs as it pertains to the current offering we provide.  

• Identifying new market and strategic expansion opportunities to exceed portfolio revenue targets. 

• Develop a strategic plan for your assigned portfolio to ensure Customer Service is maintained on day-to-day basis while working to achieve annual portfolio Growth Targets. 

• Enhance brand awareness with excellent communication and presentations across all media. 

• Act as an escalation point for existing customer issues 

• Understand the values of our partnership relationships and create account management strategies to facilitate deals leveraging them where possible. 

• Be responsible for New Business Opportunities. 

• Seek new ways to drive account management efficiencies internally and externally through process and systems that allow us to scale quickly. 

• Acts as a role model and provide mentorship to the team in identifying, sourcing, and developing new business opportunities through existing customer channels. 

• Collaborate with key cross functional teams in Product & Technology, Marketing, Network, Finance, Operations, Compliance & Risk as we transform our approach to serving Education customers in this strategically vital segment. 

• Follow a cadence of Salesforce and other sales operational tools for clear visibility to pipeline and opportunity management.  

• 5-10 years + in Sales, Account Management, or Education Industry roles with proven track record of achieving targets 
• Native or business‑level proficiency in Japanese, including written and verbal communication, is required 
• Education, FinTech, or Treasury background preferred.  
• Ideally you will come with knowledge and experience achieving targets, identifying new sales opportunities/cross and upselling within existing accounts. 

• Experience in analyzing data and sales statistics to translate results into better sales. 

• Strong interpersonal skills to lead and build positive relationships and influence at Senior executive level both internally and across the customer base. 

• Excellent communication and presentation skills across all media, as well as experience in leading sales and GTM technology (Salesforce.com experience an asset) 

• Strong negotiation, communication, and presentation skills across all media. 

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories. 

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.  

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.   

We offer an abundance of competitive perks and benefits including:

• Great career growth and development opportunities in a global organization
• Market competitive monthly gross salary, plus commission based on success A flexible approach to work 
• Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)
• Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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