Administrator / Practice Manager

Partners closely with the Medical Director to support the effective and efficient delivery of care through a hub-and-spoke model consisting of telehealth providers, Community Health Workers (CHWs), a 24/7 RN warm line, embedded pharmacy services, and contracted specialty telehealth providers. Oversees day-to-day operations, staffing, vendor management, performance reporting, and compliance activities to support organizational goals, quality outcomes, and financial sustainability. Works under general supervision.

• Bachelor's degree in Healthcare, Business, Public Health, or related field required.
• Master's degree in Healthcare Administration, Business Administration, Management, or related field preferred.
• Minimum three years of healthcare operations, clinic management, or practice administration experience.
• Experience supporting primary care, ambulatory care, managed care, or value-based care programs preferred.
• Experience with Medicare Advantage, Commercial PPO/HMO plans, and population health programs preferred.
• Demonstrated leadership experience overseeing multidisciplinary teams and operational workflows.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Proficiency with Microsoft Office applications and healthcare technology platforms.

• Medical office operations, practice administration, and healthcare operations management principles.
• Medicare Advantage, Commercial PPO/HMO plans, and value-based care models.
• Staffing, performance management, operational reporting, and workflow optimization.
• Patient access, scheduling, referrals, and care coordination processes.
• Revenue cycle fundamentals, vendor management, and financial performance reporting.
• Regulatory compliance, healthcare operations, and quality improvement principles.
• Electronic Medical Record (EMR) systems, Microsoft Office applications, and other healthcare technology platforms.

• Ability to lead and motivate teams to achieve organizational goals. 
• Ability to analyze and solve problems using operational, financial, and performance data. 
• Strong communication and interpersonal skills. 
• Excellent organization, prioritization, follow-up, analytical, and time management skills. 
• Ability to effectively manage multiple priorities and deadlines. 
• Good interpersonal skills, sense of urgency, being proactive, and ownership for one’s work. 
• Dependable, with strong work ethic and a high degree of personal integrity. 
• Ability to develop and implement new approaches to improve operational performance and patient experience. 
• Ability to review critical issues, effectively solve problems, and create action plans. 
• Ability to build and maintain effective relationships with providers, staff, vendors, and community partners. 

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.