Legal Receptionist - International

About Us: We partner with U.S.-based law firms to connect them with skilled international professionals for long-term, remote opportunities. One of our client firms is currently seeking a remote Bilingual Legal Receptionist to join their team. This position is open exclusively to international candidates. The ideal candidate is friendly, professional, customer-service oriented, and fluent in both English and Spanish. As the first point of contact for many clients, this role plays a critical part in creating a positive experience and ensuring inquiries are handled efficiently and professionally. Responsibilities: • Answer incoming calls and direct them to the appropriate department or team member. • Serve as the first point of contact for prospective and existing clients. • Communicate with clients in both English and Spanish via phone, email, and text. • Schedule consultations, meetings, and appointments. • Gather and document client information accurately. • Assist with client intake and follow-up communications. • Maintain accurate records and update information within the firm's CRM and case management systems. • Respond to client inquiries and provide updates as directed. • Manage multiple phone lines and high call volumes while maintaining professionalism. • Provide administrative support to attorneys and legal staff as needed. Requirements: • Must be located outside of the United States (international candidates only). • Fluent in both English and Spanish (written and verbal). • Strong customer service experience required. • Excellent phone etiquette and communication skills. • Professional, friendly, and empathetic demeanor. • Strong organizational skills and attention to detail. • Ability to multitask and manage a high volume of calls and inquiries. • Proficiency with Microsoft Office, Google Workspace, and CRM software. • Reliable internet connection and ability to work remotely full-time. Preferred Qualifications: • Previous experience as a Legal Receptionist, Receptionist, Intake Specialist, or Customer Service Representative. • Experience working in a law firm or legal environment. • Familiarity with CRM or case management systems. Work Schedule: • Full-time position. • Must be able to work U.S. business hours (Mountain Standard Time). What We Offer: • Fully remote opportunity. • Long-term placement with a U.S.-based law firm. • Supportive team environment. • Opportunity for professional growth and advancement. • Competitive compensation based on experience.