Workforce operation Specialist

• →Demand-Driven Capacity Alignment: Partner closely with Operations and Planning teams to "right-size" the operational workforce, ensuring continuous talent supply matches manpower forecasts and quality metric.
• →Daily Risk Monitoring & Proactive Mitigation: Conduct daily monitoring across sites, shift, and candidate pipelines to identify labor supply shortages, compliance bottlenecks, or operational risks early.

• →Shift Signup-to-Attendance Conversion: Optimize the acquisition funnel by focusing strictly on driving friction-free conversion from initial shift sign-up to actual on-site shift attendance, drastically reducing drop-offs and improving show rates.
• →Worker Education & Compliance: Deliver online training materials and offline briefings to educate workers on platform guidelines, safety SOPs, and regulatory compliance.
• →Engagement & Retention Alignment: Implement targeted engagement initiatives designed to retain high-performing workers and extend their lifetime value on the platform.

Basic Qualifications  

• At least 1 year of experience in handling on-site worker onboarding, attendance, and shift scheduling.
• Strong communication and interpersonal skills.
• Strong sense of responsibility and ownership.
• fluent english

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​