Workforce operation Specialist

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

As a Workforce operation Specialist, you will be the architect of our high-volume workforce lifecycle, specifically focusing on the strategic acquisition and engagement of Helpers and Drivers. Your mission is to build a robust talent pipeline that balances speed and scale with high-performance standards. t, you will lead initiatives to improve workforce quality (High PPH/Low Damage) and foster long-term engagement with our top-tier performers.

What You Will Do 

1. Strategic Workforce Acquisition & Growth

• Capacity Alignment: Partner with the Logistics and Planning teams to "right-size" the workforce, ensuring the talent pipeline matches operational demand and turnover forecasts.

      2. Quality Governance & Performance Management

• Recruitment Quality: Implement rigorous selection criteria to identify "Quality Workers" likely to deliver high PPH (Parcel Per Hour) and maintain low damage rates.
• Funnel Optimization: Design a top-notch acquisition funnel that minimizes friction for users while effectively filtering out ineligible candidates to safeguard the workforce

      3. Onboarding & Worker Education

• Streamlined Onboarding: Manage the onboarding execution team to ensure a seamless "Sign-up to Shift" transition, improving first-day show rates.
• Educational Programming: Create and deliver online training materials and offline briefings to educate workers on platform guidelines, safety SOPs, and operational best practices.
• Process Improvement: Continuously identify bottlenecks in the worker journey and collaborate with cross-functional teams to resolve them.

      4.

• Quality Worker Retention: Develop engagement programs specifically designed to retain high-performing workers and improve their lifetime value on the platform.

Basic Qualifications  

• At least 1 year of experience in handling on-site worker onboarding, attendance, and shift scheduling.
• Strong communication and interpersonal skills.
• Strong sense of responsibility and ownership.
• fluent english

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​