Reservations Supervisor - Hotel Cleveland Autograph Collection

Communicating with clients, event planners, and sales managers about group details Manage group room blocks, pickup, cut‑offs, and attrition for conventions and large events Process group rooming lists, reservations, changes, and cancellations with precision Serve as the primary housing contact for group clients and housing bureaus Set up group billing, master accounts, and routing instructions Prepare and distribute housing reports, rooming lists, and pickup summaries Partner with Sales, Revenue, Front Office, and Accounting to ensure seamless execution Participate in pre‑con, resume, and operational meetings Resolve group‑related housing and billing issues in a timely, professional manner