Customer Service Associate

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

Customer Service Associates play a pivotal role in creating lasting impressions on all customers entering and leaving our store. They cultivate a positive and vibrant atmosphere throughout the store while assisting customers with inquiries, resolving concerns, and offering guidance on products and services. This position requires a blend of customer service expertise, sales acumen, and a solid understanding of printing and darkroom technologies.

• →Greeting customers in all areas of the store and answering basic questions or transitioning the customer to a sales person.
• →Accurately accept/process
• →Customer returns and exchanges
• →Cash/credit card/check transactions
• →Printique photograph drop off and pickup
• →Used item requests
• →Buy online pick up in store orders
• →Rental drop off and pick up
• →Customer requests for printer, paper and darkroom items
• →Answer/screen calls and emails from the off-site customer service team
• →Answer off-site customer service questions
• →Forward calls to sales team specialists when needed
• →Consistently check/answer voice mail and email
• →Oversee follow-up on order pickups, cancellations, and refunds.
• →Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

• Working knowledge of camera, video, lighting or computer equipment.
• Experience in a customer service role.
• Fun, dynamic, and friendly personality.
• Cash handling experience.
• Excellent communication, listening, and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Self-motivated, able to work independently or as part of a team.
• Ability to work a flexible schedule including days, nights, and weekends, (1-2 Sundays per month and 1-2 closing shifts per week)