FT - PM Houseperson - Westin Tempe

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.       Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time.  Lifting may include equipment or furniture weighing up to 100 lbs.  Ability to comprehend and follow instructions from supervisor.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 

• Assist Room Attendants with removal of trash and linen from guest rooms during high occupancy turnover.
• Assist Shampooers with relocation of furniture.
• Respond to guest questions.  Provide guest assistance, directions, and information as requested.
• Report all suspicious persons or activities and hazardous conditions, etc. to the Safety/Security Department.
• Provide instruction and/or guidance for guest and Team Member safety in fire or other emergency situations.
• Other duties as assigned, such as assisting Room Attendants when requested.   

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
• Ability to lift, bend, stoop, walk, push, or pull heavy equipment, and stand for extended periods of time.  Lifting may include equipment or furniture weighing up to 100 lb.
• Ability to comprehend and follow instructions from supervisor.
• Ability to learn and apply Hazardous Chemical and Performance For Excellence training standards during new hire introductory period.
• Basic ability to comprehend English language sufficient to understand and communicate information for reasons such as safety and security, eg. product safety labels and emergency instructions.

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.