Senior Software Engineer, Backend (AI Agent)

United StatesRemotesenior

EngineeringData ScienceBackend EngineeringSoftware Engineer

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Quick Summary

Key Responsibilities

Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models. Collaborate with cross-functional teams including frontend engineers,

Requirements Summary

Bachelor’s degree in Computer Science or a related field. 5+ years of experience in backend system architecture, cloud services, or related technology fields.

Technical Tools

EngineeringData ScienceBackend EngineeringSoftware Engineer

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role

~1 min read

As a Senior Software Engineer, your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions. This includes designing and maintaining the server architecture that handles real-world, high-volume interactions and ensures high availability and performance. While we’re focused on server optimization and data management rather than pure research, you’ll be working with some of the most advanced technologies in the cloud and server space.

This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.

Responsibilities

~1 min read

We offer a comprehensive and people-first benefits package to support you at work and in life:

→Comprehensive medical, dental, and vision coverage with plans to fit you and your family
→Flexible PTO to take the time you need, when you need it
→Paid parental leave for all new parents welcoming a new child
→Retirement savings plan to help you plan for the future
→Remote work setup budget to help you create a productive home office
→Monthly wellness and communication stipend to keep you connected and balanced
→In-office meal program and commuter benefits provided for onsite employees

What We Offer

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Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $205,000–$270,000 + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]