Vice President of Claims

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

• →Provide direct leadership and direction to the Claims department.
• →Build scalable processes that ensure all Claims milestones are met timely with maximum recovery.
• →Lead a team responsible for timely, accurate claim filing.
• →Proactively monitor, interpret, and implement changes impacting claims operations to ensure ongoing compliance and operational readiness.
• →Establish and execute strategies to improve process timelines, quality, and performance in alignment with company goals.
• →Maintain scalable, efficient, and compliant processes, procedures, and controls.
• →Develop and maintain strong working relationships with direct reports, internal stakeholders, vendors, and customers to ensure seamless operational execution.
• →Cultivate a culture of accountability, ownership, and continuous development among team members.
• →Identify risk, resolve escalations, and implement controls to mitigate future issues.
• →Perform additional duties assigned by leadership.

• 7+ years’ experience in leadership.
• 7+ years of direct experience managing GSE Claims.
• 7+ years of direct experience managing GNMA Claims.
• 5+ years’ experience in MSP/Black Knight products.
• Proven record of leadership and sound management skills.
• Deep understanding of all GNMA and GSE servicing guides.
• Strong problem solving.
• Excellent communication skills.
• Management experience in multi-site/offshore teams preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.