Field Franchise Partner Consultant - Cleveland/Pittsburgh

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Quick Summary

Overview

The purpose of this role is to ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence.

Technical Tools

OtherConsultant

The purpose of this role is to ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence.

This role will be based in Ohio/ Western PA only, with the ideal candidate in the broader Cleveland/Toledo, OH or Pittsburgh area. This role will partner with Crumbl stores and Franchise owners in Northern OH, West PA and Michigan and require travel throughout the Great Lakes zone.

Trusted Advisor to Franchise Partner

Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication

Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions

Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region

Use Franchise Partner leadership training to promote a positive Crew culture

Document every interaction with Franchise Partners

Address franchise partner engagement by escalating feedback and documenting results

Consult on Business Success and Profitability

Develop reports and actionable recommendations tailored to individual store business needs by using sales data, comparison statistics, and analysis.

Work with Franchise Partners to create short and long-term business goals

Review profit and loss statements to identify profit goals and opportunities

Frequently perform root-cause analyses and provide recommendations for business growth

Conduct local market research to aid in increasing sales through marketing initiatives and community involvement

Develop marketing strategies based on market research and Franchise Partner interest

Support Operational Excellence

Develop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and procedures

Educate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience)

Seek every opportunity to encourage operational excellence

Applaud operational excellence with awards and recognition

Review operational metrics set by HQ, which could include, but is not limited to: ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices.

Review operational dashboards for the market region to better understand opportunities for each store and recommend best practices to reach strategic goals for Franchise Partners.

Minimum Qualifications

Bachelor’s degree with emphasis in Business, Marketing, or Accounting or equivalent proven experience

Proven track record of running a successful business

Strong financial literacy skills

Excellent communication skills, both written and verbal (ability to convey complex ideas clearly and using simple language)

Proficient in Microsoft Office and Google Workspace

Strong emotional intelligence

Ability to conduct crucial conversations

Ability to balance the interests of both HQ and Franchise Partners, though sometimes conflicting

Ability to work in a fast paced environment with little to no supervision

Basic Knowledge of food safety practices

Valid U.S. Driver’s License

Access to reliable transportation

Preferred Qualifications

Previous consulting or coaching experience

Previous multi-unit management experience

Previous business financial experience

Advanced knowledge of food safety practices

Masters degree in business related field

This position is based in the market where the employee will be consulting with travel about 50% of the time. The expectations may change with business needs. 25% of the time will be focused on administrative tasks by participating in team calls, identifying priorities, planning travel, sending follow up communications to franchise partners, etc. 75% of the time will be focused on field tasks by visiting bakeries, traveling, conducting business reviews, etc.