Sales Operations Associate - São Paulo, BRA

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

The Sales Operations Analyst plays a key role in driving operational excellence and performance visibility across the sales organization. This role focuses on administering and optimizing sales processes within Salesforce, managing inbound lead routing, sales incentive administration, and delivering structured pipeline, productivity, and performance reporting.

Working closely with Sales Leadership, Finance, HR, and Revenue Operations, the Associate owns reporting frameworks, supports sales performance reviews, and provides analytical insights to inform strategic sales decisions. Through process governance, data discipline, and performance analysis, this role enables scalable sales execution and drives measurable revenue outcomes.

• →Sales Process & Governance: Administer sales SOPs, ensuring consistent pipeline management, stage hygiene, and data accuracy. Continuously refine workflows and system configurations to improve sales efficiency and compliance.
• →Pipeline & Performance Reporting: Own pipeline, productivity, and performance reporting. Develop and maintain dashboards that provide visibility to sales performance to support sales leadership decision-making.
• →Inbound Routing Management: Manage inbound lead routing logic and territory assignments within Salesforce and routing tools, ensuring accurate and timely distribution of opportunities across markets and teams.
• →Incentive Management: Provide monthly incentive calculation and payout tracking. Ensure alignment with compensation plans, resolve incentive-related inquiries and maintain documentation of plan structures.
• →Lead Generation & Data Enrichment: Support lead generation initiatives and data enrichment. Ensure data accuracy and readiness for outbound campaigns and strategic sales initiatives.

• Experience with any CRM tools like Salesforce or HubSpot (Required)
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Excel, Google Sheets, or other analytical tools.
• 1-3 years of experience in a Sales or Sales Operations role.
• Proficient in Spanish, Portuguese, English.

• Basic to intermediate SQL skills and experience querying large datasets for analysis and reporting.
• Knowledge of Sales Tech Stack tools (e.g., Clay, Apollo, Aircall)
• Experience creating reports or dashboards using data visualization tools.

This role is based in our São Paulo office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

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