Senior Customer Onboarding - Sao Paulo, BRA

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

• →Proven Leadership: You have 2–4 years of experience in Support or Success, with a track record of leading small teams to hit their targets.
• →Technical Proficiency: You know your way around Excel (experience with Zendesk and Intercom is a definite plus).
• →The "Player-Coach" Mindset: You enjoy strategy, but you are equally happy jumping into the queue to help your team during peak times.
• →Adaptability: You don't just tolerate change—you drive it. You are comfortable in a dynamic environment where processes evolve quickly.
• →On-Site Commitment: You are looking for a 100% in-office role and value the collaboration that comes with face-to-face teamwork.
• →Communication: Bilingual skills in English and Spanish are highly valued, as you’ll be communicating across diverse stakeholders.

This role is based in our Sao Paulo office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

#LI-Onsite