Customer Success Specialist

Freshlane helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. 

• →3-5 years of professional experience in a similar, customer-supporting role
• →Proven track record of providing support for complex issues, products, and processes
• →Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand 
• →Communication: emotionally intelligent, strive to always be helpful, empathetic with customers 
• →Experience working with support tools like JIRA, Workday, Salesforce, Slack etc.
• →Prior experience in the F & B industry, Online Food Delivery Platforms or fast growing start-ups would be a plus.

This role is based in our Sheung Wan office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

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