Field Engineer

The Field Engineer is a hands-on role responsible for installing, calibrating, maintaining, and troubleshooting Pronto’s autonomous technology on heavy equipment at a mining site in Saudi Arabia. This role will support the on-site deployment of Pronto’s autonomous systems. The position requires strong electrical and mechanical skills and comfort working in outdoor industrial environments.

• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.
• On-site installation of peripheral hardware such as network stations, gate systems, and office infrastructure.
• Conduct system calibrations and validation tests to ensure installations meet operational standards.
• Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices, as well as collaborating on R&D projects.

• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts
• Diagnose and repair hardware, software, and connectivity issues in the field.
• Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.
• Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

• 4+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Ability to read wiring diagrams, schematics, and follow technical documentation.
• Comfortable working independently in field environments with minimal supervision.
• Excellent interpersonal and communication skills.

• Experience with autonomous vehicle systems, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• OSHA 10, MSHA Part 48 or equivalent safety certification.

• On-site role at a mining operation in Saudi Arabia.
• Accommodation provided during deployments.
• Mining rotation schedule (e.g., 2 weeks on-site followed by 1 week time off).
• Field-based role in rugged mine environments.
• Compliance with site-specific safety and health requirements.