Administrative Support Assistant II

The Administrative Support Assistant II provides administrative operations and front desk support for the College of Arts and Letters Student Success Center and Assistant Dean’s Office. Serving as a first point of contact for students, faculty, and external partners, this role interacts with a wide variety of campus entities and provides support to departmental leadership in a fast-paced academic environment.

• →Annual Events & Special Projects: Provide administrative and logistical support for SDSU events and special projects, develop and maintain event communication materials, and coordinate with campus partners and vendors to support successful event execution.
• →Scholarship Administrative Support: Support scholarship administration processes by maintaining tracking systems and records, facilitating communications among academic departments and Office of Financial Aid & Scholarships, and assisting with communications and documentation associated with scholarship awarding processes.
• →Administration & Office Operations: Coordinate front-office scheduling, meetings, and communications, respond to front-desk inquiries, and handle office operational needs.
• →Outreach & Communications: Support student success initiatives with development, maintenance, and dissemination of digital communications and informational materials; responding to requests for information from prospective and current students, families, and campus partners.
• →Student Petitions and Grievances: Coordinate processing and tracking of student petitions and grievances by maintaining confidential records, collaborating with campus offices to ensure timely processing and review, and remaining current on relevant university policies and procedures.
• →Budget Support: Assist with expenditure tracking, account reconciliation, process purchasing and reimbursement transactions, and maintaining accurate financial and procurement records.
• →Data Collection & Analysis: Collect, track, maintain, and compile data related to student success initiatives participation and operational needs.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego and will be eligible for telework after an initial training period.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU.

The Office of the Assistant Dean for Student Affairs offers a comprehensive range of services to students in the College of Arts and Letters. The office takes a student-centered approach in its efforts to help students, endeavoring to give each student as much individualized attention as possible. Since student issues often extend beyond the purview of this office, the staff maintain constant communication with a wide variety of campus entities in order to provide students with the best possible assistance. The mission of this office is to enhance the student's college experience by providing assistance that will support the student's primary educational goal: attaining a degree.

For more information regarding the College of Arts and Letters, click here.

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills.

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

• Proficiency with word processing and standard office software on PC-based systems, including Microsoft Office Suite.
• Knowledge of effective office practices and procedures, with the ability to interpret and carry out instructions accurately.
• Ability to learn new tasks quickly, work with minimal supervision, and complete assignments accurately and professionally.
• Ability to manage multiple priorities, work effectively under pressure, and remain productive amid frequent interruptions.
• Strong interpersonal skills, with the ability to work effectively with faculty, staff, students, and the public, including handling sensitive interactions.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

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All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.