Systems Administrator - LEVEL 02 - FULLY CLEARED with POLYGRAPH REQUIRED

Aurora · AuroraSystems Administratorsmid

DevOps & InfrastructureSystems AdministratorInfrastructure & Cloud

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Requirements Summary

Level 04 requires a minimum fifteen (15) years of direct/relevant experience Level 03 requires a minimum twelve (12) years of direct/rele

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DevOps & InfrastructureSystems AdministratorInfrastructure & Cloud

Linux, Windows, UNIX, RHEL, Kali, Solaris, Ubuntu, CentOS, Debian, Fedora, Mandriva

Due to federal contract requirements, United States citizenship and an active TS/SCI security clearance and polygraph are required for the position.

Must be a US Citizen

Must have TS/SCI clearance w/ active polygraph

This position is open to multiple levels of years of experience; two (02) years within the last five (05) years must be directly related to the job you are applying for:

Level 04 requires a minimum fifteen (15) years of direct/relevant experience

Level 03 requires a minimum twelve (12) years of direct/relevant experience

Level 02 requires a minimum nine (09) years of direct/relevant experience

Level 01 requires a minimum six (06) years of direct/relevant experience

Bachelor’s degree in a technical discipline from an accredited college or university is required.

Five (05) years of additional Systems Administration experience on projects with similar processes may be substituted for a bachelor’s degree.

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.