Operations Manager

Nc-Fletcher-mid

OperationsOperations Manager

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OperationsOperations Manager

Benefits:

401(k)
401(k) matching
Competitive salary
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Tuition assistance

Culligan (Family-Owned Business) is seeking a seasoned Operations Manager to join our locally owned and operated family of businesses. This role is ideal for a hands-on leader with a strong background in customer-focused operations and team management who values working in a close-knit, community-oriented environment.

This position reports to the Operations Manager for our affiliated family of businesses and is responsible for leading all service, route, and warehouse operations. The successful candidate will help shape our operational strategy while maintaining the personalized service and accountability that comes with a family-run organization.

What You’ll Do

Lead daily operations for Service Technicians, Route Drivers, and Warehouse staff
Manage scheduling and routing to ensure efficient service and delivery operations
Implement and enforce company policies and procedures at the branch level
Conduct daily coaching, performance check-ins, and team development activities
Assign, schedule, and oversee service work, deliveries, and warehouse workflows
Track and maintain productivity benchmarks, including call-backs and stops per day
Address employee performance concerns promptly and constructively
Resolve customer inquiries and escalations with professionalism and urgency
Perform basic installation and removal of water treatment equipment as needed
Uphold all safety guidelines and promote a culture of safe work practices
Maintain an organized, efficient, and secure warehouse environment
Manage inventory, tools, equipment, and operational supplies

What We’re Looking For

3–5 years of supervisory or management experience in field operations, service, or logistics
Water treatment, plumbing, HVAC, or related technical background preferred
Proficiency with Microsoft Office (Excel, Outlook, Word)
Valid driver’s license and required state certifications for vehicle operation
Strong leadership, communication, and customer service skills
A team-oriented leader who thrives in a family-business environment

Why Join Culligan

Culligan is the world’s leading water treatment brand, but at this location, we operate as a family-owned and locally managed business. That means decisions are made locally, relationships matter, and leadership is accessible. Our team members are treated like family, and we value integrity, accountability, and long-term commitment.

We provide advanced water solutions for residential, commercial, and industrial customers, including water softeners, filtration systems, drinking water systems, and whole-home and industrial treatment technologies. Our mission is simple: deliver exceptional water and exceptional service.