Revenue Manager

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi, my name is Eric Anderson, Senior Controller at Customer.io, and I'm looking for a Revenue Manager to own our monthly revenue close as we scale into consumption-based and hybrid billing models. We don't have a dedicated revenue accounting owner today — I'm the escalation point for every technical question, and our billing infrastructure project (Metronome/Stripe) is moving fast. This role will run point on the close, partner closely with Rev Ops, Deal Desk, and Legal, and help build out the process as our revenue streams get more complex.

• Ownership — you'll run the monthly close autonomously once ramped, not wait to be told what's next.
• Judgment over perfection — you know the operational fundamentals cold, and you know when a question needs to go to Eric.
• Clarity with stakeholders — you can explain revenue implications to Legal, Rev Ops, and Deal Desk in plain language.
• Curiosity about AI — you look for ways to make the close faster and cleaner, not just correct.

1. →Own the monthly revenue close across subscription, consumption-based, and hybrid arrangements — from journal entries through deferred revenue reconciliation.
2. →Maintain deferred revenue waterfalls, schedules, and SSP allocation documentation as our product and billing models evolve.
3. →Flag revenue recognition implications on new contracts and deals, escalating complex or non-standard structures to the Senior Controller.
4. →Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures.
5. →Prepare clean, audit-ready workpapers for revenue transactions and support the annual audit.
6. →Bring an AI-forward mindset to the close — spot opportunities to automate rev rec entries, reconciliations, and reporting.

1. 5–7 years of revenue accounting experience, including ownership of a month-end close
2. Comfortable running the revenue close autonomously once ramped, across subscription and consumption/usage-based models
3. Solid working knowledge of ASC 606 concepts (variable consideration, SSP, contract modifications) — enough to flag issues and know when to escalate
4. Experience partnering with Legal, Rev Ops, and Deal Desk on contract and deal review
5. A track record of tightening or building revenue processes in a growing environment
6. Metronome, Stripe Billing, or NetSuite experience is a plus
7. Comfortable using AI tools to speed up rev rec entries, reconciliations, and reporting

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with Recruiter
2. 30-minute video call with Hiring Manager
3. 30-minute cross-functional conversation with a Rev Ops team member
4. Take-home case, followed by a 60-minute case review with members of the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.