Customs Clearance Team Leader - 1 Year Fixed-term

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.

How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.

Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

As a Team Leader, you will be responsible for the day-to-day management of the data processing team, ensure timely clearance of import shipments, hold regular team meetings, make sure all procedures are adhered to at all times, training when required, plus manage all customer invoicing and any compliance issues.

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  Lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP

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  Ensure our AEO standard is met and maintained in accordance with UKCS documented procedures

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  Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations

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  Manage calls with clients, resolving issues/queries promptly

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  Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload

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  Provide cover to support absence of other team leaders, team members and Operations Manager

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  Responsible for issuing and dividing the daily tasks to the team

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  Mentoring and cross training in all accounts

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  Complete all monthly procedures for Customers/Management

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  Take over/resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines

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  Assist with maintaining the Rota for out of hours cover (if applicable)

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  Holiday and absence authorisation and monitoring, carrying out return to work interviews, updating documentation and uploading to YouManage

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  Carry out effective 1-2-1 meetings and appraisals with the team

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  Stay abreast of changes in import and/or export laws

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  Request or compile necessary documentation to support your team

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  Advise customers on Customs-related matters

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  Confer with officials in various agencies to facilitate clearance of goods through Customs

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  Out of hours working as and when required

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  Participate in any project teams for client work, or process and other change improvements

• Essential: A good level of numeracy and literacy to confidently present to colleagues

• 2+ years experience

• Proficiency in ASM Sequoia software, CHIEF, CDS and Microsoft Office Suite

• Strong communication and interpersonal skills; excellent organisational and multitasking abilities; detail-oriented with a commitment to accuracy; ability to work independently and as part of a team; customer-focused mindset and dedication to providing exceptional service; proactive and confident; completes personal goals (agreed with line manager)

• Desirable: Relevant industry qualifications