Cyderes1d ago

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Associate Client Success Manager

Bengaluru, KarnatakaFull-Timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Who We Are We help the world Be Everyday Ready™ Today’s threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs,

Technical Tools

Customer Success ManagerCustomer

Who We Are

We help the world Be Everyday Ready™

Today’s threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

🏆 Great Place to Work® Certified™ | United States · Canada · United Kingdom · India

The Associate Client Success Manager is the primary post-sale relationship owner for assigned clients, focused on driving adoption, retention, and measurable value. Acts as a client “sherpa,” keeping executive sponsors informed, coordinating with onboarding/delivery teams (without direct ownership), and delivering quarterly Value Realization Reviews (VRRs).

Build and maintain trusted relationships with day-to-day stakeholders and executive sponsors; serve as a client advocate internally.

Monitor onboarding progress and partner with implementation teams to ensure successful go-lives; escalate risks when needed.

Drive product/service adoption through tailored success plans, regular check-ins, and enablement resources.

Prepare and lead quarterly VRRs to demonstrate outcomes, ROI, and next steps.

Proactively manage renewals and identify early churn risk; coordinate mitigation with cross-functional teams.

Identify and qualify expansion opportunities; hand off or collaborate with Sales to close.

Triage client issues and coordinate timely resolution with Support, Product, and Engineering.

Maintain accurate account plans, activity logs, VRR materials, and account health data in CRM and success tools.

Capture and surface voice-of-customer feedback to Product and Leadership.

1–3 years in customer success, account management, or related client-facing roles

Strong communication and presentation skills; comfortable with executive-level interactions

Consultative mindset and problem-solving orientation

Experience coordinating cross-functional teams and escalating issues appropriately

Comfortable with CRM and common collaboration tools

Has a basic understanding of security tools and their useage.

Location & Eligibility

Where is the job

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Location terms not specified

Who can apply

Same as job location

Listing Details

Posted: May 12, 2026
First seen: May 13, 2026
Last seen: May 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: May 13, 2026

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Cyderes

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Cyderes is a leading global provider specializing in full life-cycle cybersecurity services, helping organizations manage risk and respond to threats effectively.

Employees

350

Founded

2017

Domain

Jobs

External application · ~5 min on Cyderes's site

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