Service Operations Manager

United States·ClevelandFull Timemid

OperationsService Operations Manager

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Quick Summary

Overview

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges,

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OperationsService Operations Manager

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges, and delivering exceptional service to hospital partners across the greater Cleveland area. You’ll play a key role in ensuring our service model runs smoothly, safely, and efficiently—supporting frontline staff and improving patient environments. This is a non-sales, non-engineering leadership role focused on service excellence and team management.

Lead and support a team of 15 Field Service Technicians across many hospital sites.

Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.

Train hospital staff and internal teams on product use, safety, and compliance.

Conduct audits, monitor service quality, and drive continuous improvement.

Build strong relationships with hospital personnel and attend facility meetings.

Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.

Maintain accurate records and ensure regulatory compliance.

Collaborate with Sales and Regional Operations to support account growth and retention.

Bachelor’s degree or equivalent experience.

5+ years of leadership experience in a service-related industry (healthcare preferred).

Strong communication, project management, and customer service skills.

Experience managing teams, budgets, and operational KPIs.

COVID-19 vaccination required.

Experience working in hospital environments or with healthcare clients.

Familiarity with regulatory standards and safety protocols.

Comfort using service tracking tools and reporting systems.

Lift up to 40 lbs and push/pull up to 500 lbs.

Walk up to 2+ miles per day and navigate staircases.

Work in hospital environments and occasionally outdoors.

Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores

401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule

Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more

Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal

Permanent Role: Permanent, full-time, field-based role requiring on-site presence at hospital sites across the state of Ohio; this position is hybrid. Standard Monday–Friday schedule (typically 8 AM–5 PM) with flexibility required when servicing hospitals or traveling.

Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare

Ready to Apply?

We’d love to hear from you! Click “Apply” to start your journey with Daniels Health. Our hiring process includes a brief video call with a recruiter, on-site tour, and tw video interviews. We’re excited to meet candidates who are passionate about service and eager to grow.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.