Manager, Professional Services (Forward Deployed Engineering)

As Manager, Professional Services (Forward Deployed Engineering) at Databricks, you will provide strategic leadership for delivering professional services engagements to high-value Databricks customers. You will help shape the future of the big data and machine learning landscape for leading Fortune 500 organisations.

You will report directly to the Senior Director, Professional Services (Forward Deployed Engineering) in SEMEA.

Part of this role will include people-leadership, with responsibility for core aspects of building and managing the Forward Deployed Engineers team. Through your oversight and mentorship, this team will guide our largest customers, implementing pipelines spanning data engineering through model building and deployment, plus other technical tasks to help customers get value out of their data with Databricks. Beyond people leadership, your responsibilities will include owning the delivery of customer projects in your region, ensuring they are managed and delivered to target and exacting standards. You will be an ambassador for Services and their value in the region, will represent the organisation in steering committees, and will work with cross-functional teams and leaders to ensure Services support the development of the local business. 

• You will achieve regional team targets for billable utilisation, hiring and revenue
• You will partner with account executives, customer success and field engineering leaders while guiding Forward Deployed Engineers to achieve success with professional services projects with customers
• Help resolve customer concerns on strategic accounts and professional services engagements
• Analyse operational processes and escalation procedures and perform training needs assessments to identify opportunities for improving service delivery and contributing to customers
• Manage a team of Forward Deployed Engineers and serve as a supportive manager, including handling escalations, mentoring team members, and developing career paths for assigned team members.

• Proven leadership experience in managing and guiding consulting, delivery, or solution architecture teams, ensuring successful project execution and team development
• Strong technical background as a hands-on Solutions Architect, enabling you to effectively support and mentor technical architects under your leadership while driving strategic initiatives
• Experience driving end-to-end project delivery against outcomes (fixed fee) in Fortune 500 organisations in geographies such as France, Italy, Spain, the Middle East and South Africa
• Implement a project schedule with experience in customer engagement
• Experience with Databricks products space (Data and AI), and/or direct competitors
• Travel is required up to 10%, with higher rates during peak times.

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.