Vendor Operations Manager

Dave is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an affordable, transparent, and user-centric access to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, Dave’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. Dave’s offerings include its flagship ExtraCash product, providing members up to $500 in short-term advances within minutes. The company is on track to launch several new product offerings in 2026, including a Buy Now Pay Later (BNPL) option.

Dave is focused on serving Americans who are financially vulnerable or living paycheck to paycheck. Dave is leading the charge in creating a new era of credit products that prioritizes speed, affordability, and accessibility, making it the go-to financial partner for those who need it most.

We’re hiring a Vendor Operations Manager to help scale and strengthen how Dave partners with offshore BPOs supporting our members. This role sits at the intersection of Risk, Compliance, and Operations — ensuring our dispute and fraud workflows are accurate, compliant, and built to scale.

You’ll take ownership of how vendor-supported dispute operations run day-to-day — and how they improve over time. This includes Reg E and Reg Z workflows, vendor performance, and the systems that ensure quality and compliance. You won’t just monitor outcomes — you’ll shape how the work gets done, working across teams to reduce risk, improve accuracy, and build processes that hold up as we grow.

• Vendor oversight for dispute and fraud workflows, ensuring adherence to regulatory requirements, SLAs, and quality standards

• Day-to-day performance management across offshore BPO partners, including KPIs, reporting, and ongoing calibration

• Audit and control processes that identify gaps in dispute handling, documentation, and compliance readiness

• Root cause analysis across disputes, chargebacks, and operational errors — and the actions that prevent repeat issues

• Cross-functional workflows with Risk, Compliance, Legal, Fraud, and Product to improve dispute accuracy and operational clarity

• SOPs and process design for new products, regulatory changes, and evolving servicing models

Your work directly affects member trust. You help ensure disputes are handled correctly, fairly, and consistently — while building systems that reduce risk as Dave scales.

• 4–5 years in vendor operations, dispute operations, risk operations, or BPO management within fintech, financial services, or payments

• Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP, BSA/AML

• Experience managing offshore BPO vendors with accountability for compliance, quality, and SLA performance

• Experience supporting multi-channel member operations (phone, chat, email, back-office)

• Experience building reporting and analyzing performance trends across operations

• Familiarity with Zendesk (or similar CRM), Looker/Mode, JIRA, Confluence

• Ability to interpret regulatory requirements and translate them into operational processes

• Strong analytical, documentation, and communication skills

• SQL or data querying experience

• Experience with dispute intake and processing teams

You take responsibility for outcomes, not just tasks. You look beyond individual tickets or vendor metrics and understand how dispute operations affect members, risk exposure, and the broader business. You’re comfortable working with imperfect information and use judgment to move things forward while improving the system along the way.

You work well across teams. You bring Risk, Operations, Compliance, and vendor partners into alignment without creating friction. You’re open to feedback and use it to sharpen your thinking. When priorities shift or new risks emerge, you adapt quickly while maintaining clarity on what matters most.

This role has real ownership. You’ll work closely with offshore vendors and internal stakeholders, balancing day-to-day execution with longer-term improvements. Priorities will evolve as we scale and as regulatory needs change — and you’ll help shape how we respond.

Don’t let imposter syndrome get in the way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles.

At Dave, our people are just as important as our product. Our culture reflects the values that guide who we are, how we work, and what we aspire to be. Daves are member-centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual-first company, team members can live and work anywhere in the United States, except Hawaii. 

A few of our benefits & perks:

💚 Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals

💻 Flexible hours and virtual-first work culture with a home office stipend

🏥 Premium Medical, Dental, and Vision Insurance plans

👶 Generous paid parental and caregiver leave

💰 401(k) savings plan with matching contributions

📈 Financial advisor and financial wellness support

🏖️ Flexible PTO and generous company holidays, including Juneteenth and Winter Break

🎉 All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

Dave Operating LLC is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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