Claims Team Leader

We are seeking an experienced and motivated Team Leader to join our growing team, leading the delivery of high-quality disease claims services in line with client SLAs and commercial objectives.
This is an excellent opportunity for a technically strong professional with proven experience in NIHL claims to step into a leadership role where you will drive team performance, support development, and ensure exceptional client outcomes. You will combine your technical expertise with strong people management skills to lead, coach and develop a team, while also maintaining a small caseload of pre-litigated claims.
As Team Leader, you will play a key role in ensuring operational excellence, delivering against performance benchmarks, and continuously improving processes to enhance service delivery. You will act as a key point of contact for both your team and clients, ensuring clear communication, timely resolution of issues, and a consistent focus on quality and efficiency.
This role is ideal for someone who thrives in a fast-paced legal or insurance environment and is passionate about developing others, driving results, and maintaining high technical standards.
The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to TMS.

The Team Leader will lead the team to meet the technical development objectives set for the team and each individual within the team. The Team Leader’s role will involve providing supervision, technical support and training to the team.
The Team Leader will also maintain a small caseload of Pre-Litigated claims.