Senior Manager - Head of Product

The Senior Manager of Product (Digital Channels) is a senior product leader responsible for shaping, delivering, and governing the roadmap for ClaimPilot Connect, Davies’ integrated communication and interaction management platform that serves as the telephony, omnichannel, and communications layer supporting the ClaimPilot ecosystem. 
This role ensures ClaimPilot Connect evolves in full alignment with the global product strategy set by the senior product leadership, supports the long‑term platform vision, and integrates seamlessly with ClaimPilot, AI capabilities, workflow orchestration, and broader Group platforms. You will own the global strategy for Digital Channels across telephony, omnichannel communication, call routing, case/event integration, reporting, and analytics — ensuring regional needs (UK&I, NA, and future regions) shape a unified, globally coherent platform.