Senior Office Associate

Introduction

Start your Career at DOS!\r\n\r\nThe Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture and quality-of-life issues. Our mission at DOS range from preserving Delaware’s historical sites and collections, to supporting small businesses and entrepreneurs, to serving consumers, public employees and veterans.\r\nDOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.\r\nFor more information, please visit our website�today!\r\n

Summary Statement

This is the second level of office associate work, performing general office support for assigned agency operations. In addition to work performed at the Office Associate level, employees independently perform the full range of Essential Functions under general supervision, and are responsible for leading, coordinating, and overseeing office support activities and staff.\r\nExtensive prior experience in staffing is highly valued for this role.\r\n

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.\r\n\r\n\r\n\r\n\r\n Delivers excellent customer service in-person, electronically, or by written communication.\r\n Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.\r\n Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.\r\n Sorts, codes, scans, uploads, logs, and indexes, data/information.\r\n Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.\r\n Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.\r\n Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.\r\n Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.\r\n Performs other related duties as required.\r\n\r\n\r\n

Job Requirements

JOB REQUIREMENTS for Senior Office Associate�\r\nApplicants must have education, training and/or experience demonstrating competence in each of the following areas:\r\n\r\n\r\n Six months' experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies.\r\n Six months’ experience in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.\r\n Six months’ experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.\r\n Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.\r\n\r\n\r\n

Conditions of Hire

Applicants must be legally authorized to work in the United\r\nStates. The State of Delaware Executive Branch participates in the Federal\r\nE-Verify system where the State will provide the federal government with each\r\nnew hires Form I-9 information to confirm that you are authorized to work in\r\nthe U.S. For more information refer to our�job\r\nseeker resources.\r\nPre-employment Drug Testing:� Upon a conditional offer,\r\nyou must undergo pre-employment drug testing as part of the hiring process.\r\nThis position is a classification organized under an\r\nexclusive bargaining representative (labor organization) that has been elected\r\nby employees as their representative for collective bargaining and other\r\napplicable�terms and conditions of employment, in accordance with Title\r\n29, Chapter 59 and Title 19, Chapter 13 and 16.� This position is covered\r\nby a collective bargaining agreement based on its individual terms.\r\nCriminal background check:��A satisfactory\r\ncriminal background check is required as a condition of hire. �The\r\nrecruiting agency may require the applicant to pay for the criminal background\r\ncheck as part of the conditional offer of hire.\r\nAll new hires are required to report to the Statewide New\r\nEmployee Orientation (SNEO) on their first day of employment. Sessions are held\r\nat designated locations in Kent or New Castle County.\r\n

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\n\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n