Enablement Operations Manager

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.

Decagon is looking for a Field Enablement Operations Manager to help scale the systems, programs, and operational processes that power our GTM organization. You'll play a key role in ensuring onboarding, training, content, and field programs operate seamlessly as we continue to grow.

This role sits at the intersection of enablement, operations, and program management, partnering closely with stakeholders across the business to help drive field readiness and execution at scale.

• Own the operational foundation of onboarding and enablement programs

• Manage the systems, content, and resources that support our field teams

• Support the execution of training, certifications, and key field initiatives

• Partner cross-functionally to improve processes and drive alignment across the organization

• Help scale the infrastructure and programs that enable a high-performing GTM team

• 3+ years of experience in enablement, program management, operations, learning & development, or related roles

• Strong organizational skills and attention to detail

• Experience managing projects and coordinating across multiple stakeholders

• Ability to thrive in fast-moving environments and drive work independently

• Strong communication skills and an execution-oriented mindset

• Experience supporting sales, customer-facing, or technical field teams

• Experience with enablement, learning, or content management platforms

• Experience supporting onboarding, training, or certification programs

• Experience in a high-growth SaaS or startup environment

• Familiarity with AI tools and modern productivity workflows