Hybrid IT Support Technician II - Columbus, MS

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. 

At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

If you would like to know more about Dedicated IT, click the links below: 

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• →Ability to solve problems without specific step-by-step guidance
• →Ability to explain technical information in simple terms
• →Understanding of support tools, techniques, and technology used to provide client services
• →Strong typing skills for quick and accurate service ticket documentation, 50 WPM preferred
• →Strong technical writing and documentation skills
• →Ability to work with vendor support contacts to resolve equipment and software issues

• High School Diploma or GED required
• 2-3 years in a previous helpdesk or relevant advanced technical role required
• Prior Managed Service Provider (MSP) experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR systems, and HIPAA-aware environments preferred
• Certifications preferred: CompTIA A+, Network+, Security+, Cisco, Microsoft certifications, or equivalent relevant experience

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.