IT Operations Coordinator

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. 

At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

If you would like to know more about Dedicated IT, click the links below: 

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• →Hands-on and execution-focused
• →A mix of IT support, coordination, procurement, and device lifecycle management
• →Process-driven with high accountability
• →Focused on follow-through, visibility, and operational reliability

• A purely strategic IT leadership position
• A people-management-heavy role
• A deep engineering or architecture role
• A strategic sourcing or contract negotiation role

• 2-5 years of IT support, IT coordination, or IT operations experience
• Exposure to IT equipment procurement or vendor coordination
• Experience working in a ticketing system environment
• Strong organizational, documentation, and follow-through skills
• Ability to manage multiple requests, priorities, and stakeholders at the same time
• Ability to communicate clearly with users, facility leaders, vendors, and internal IT teams

• Experience in multi-site environments
• Healthcare IT experience
• Familiarity with Microsoft 365 environments
• Experience supporting new-hire onboarding and device readiness
• Experience maintaining IT inventory or asset records
• Certifications such as CompTIA A+, Network+, or ITIL

• Full-time work at the client office
• Occasional travel to facilities as needed, but not routine
• Periodic work outside normal business hours may be required
• Must maintain confidentiality and follow HIPAA-aware practices where applicable
• Must be able to work with urgency while maintaining accuracy and professionalism

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.