IT Support Technician

Canada·Calgarymid

OtherIt Support Technician

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Overview

Your future is bright at AGAT!At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration,

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OtherIt Support Technician

Your future is bright at AGAT!

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

We are seeking a motivated and technically skilled IT Support Technician to join our team. This role combines end-user support, Microsoft 365 administration, hardware deployment, network cabling, and cybersecurity awareness initiatives. The successful candidate will work closely with internal IT teams to support users, systems, and infrastructure across multiple business locations.

What You Will Be Doing
End User Support

Provide first and second-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.
Troubleshoot and resolve hardware, software, network, and connectivity issues.
Respond to, document, and manage support requests through the IT ticketing system while maintaining established service levels.
Escalate complex issues to senior IT staff and vendors when required.
Assist users with Microsoft Office, Microsoft 365 applications, and business-specific software.

Microsoft 365 Administration

Create, modify, disable, and manage Microsoft 365 user accounts.
Assign, remove, and troubleshoot Microsoft 365 licensing.
Configure and support Exchange Online mailboxes, shared mailboxes, distribution groups, and Microsoft Teams.
Assist with account security, password resets, Multi-Factor Authentication (MFA), and Conditional Access troubleshooting.
Support user onboarding, offboarding, and account lifecycle management.

Infrastructure & Network Support

Install, test, label, and document Ethernet cabling at AGAT facilities.
Travel between company locations to perform network, workstation, and infrastructure installations.
Deploy and configure switches, wireless access points, conference room technology, printers, and related equipment.
Assist with workstation deployments, office moves, and technology upgrades.
Maintain accurate documentation of network drops, hardware inventory, and site technology assets.

Cybersecurity & Monitoring

Support cybersecurity awareness initiatives and phishing simulation campaigns.
Assist with endpoint protection, vulnerability remediation, and security best practices.
Monitor system alerts using network and infrastructure monitoring tools.
Report and escalate security concerns and incidents according to established procedures.

Project & Operational Support

Assist with IT infrastructure, system migration, and technology deployment projects.
Collaborate with network, systems, and helpdesk teams on ongoing initiatives.
Maintain IT asset inventories and lifecycle records.
Contribute to process improvements, documentation, and standardization efforts.
Perform other related duties as assigned.

What You Bring to the Table
Required Qualifications

Post-secondary degree, diploma, or certification in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum 2-5 years of experience supporting Windows-based environments.
Experience administering Microsoft 365 and Exchange Online.
Strong understanding of Active Directory, Entra ID (Azure AD), Microsoft Teams, and user account administration.
Experience with ticketing systems, asset management platforms, and endpoint management tools.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritize tasks and work effectively in a fast-paced environment.
Strong customer service orientation and attention to detail.

Technical Skills
Experience with one or more of the following technologies is considered an asset:

Microsoft Intune / Endpoint Manager
Windows Server administration
PowerShell scripting and automation
WSUS and patch management
Microsoft Defender for Endpoint
SolarWinds or similar monitoring platforms
Serv-U FTP administration
Neat Bar and conference room technology
Network switching, wireless networking, and structured cabling
Cybersecurity awareness and security monitoring platforms

Additional Requirements

Valid driver's license and reliable personal vehicle.
Willingness to travel between AGAT locations within the city and occasionally to other locations as required.
Ability to lift and move computer equipment, monitors, printers, and related hardware (up to 50 lbs).
Comfortable working in office, laboratory, warehouse, and field environments.
Willingness to work outside regular business hours in an on-call rotation and during planned maintenance, projects, or emergency situations.
Willingness to use a personal mobile phone for business communications (phone allowance provided).

Preferred Qualifications

Experience supporting multi-site enterprise environments.
Experience supporting 1,000+ users across multiple locations.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or Microsoft Certified Administrator Associate.
Bilingual (English/French) is considered an asset.

Who We Are:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.