Operations Manager, Merchant Capital, Packaging & Partnerships

London - The River Building Hqfull-timemid

OperationsOperations Manager

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Quick Summary

Key Responsibilities

Deliveroo Capital Operations (~60%) Own t

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OperationsOperations Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Operations Manager, Merchant Capital, Packaging & Partnerships to join our London team. This is a hybrid role. In this role, you’ll become the operational backbone of the Capital, Packaging & Partnerships portfolio, helping to build and scale best-in-class financial and operational products for merchants.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

Responsibilities

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You’ll be joining the Partnerships & Packaging team. This team is focused on delivering merchant solutions through strong external partnerships and a seamless end-to-end platform experience. Deliveroo Capital is one of the fastest-growing businesses within the wider DoorDash Group, operating alongside our e-commerce packaging business and wholesale global partnerships.

Here’s what your day-to-day might look like:

Nice to Have

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Industry insight: Prior experience with merchant lending, SMB finance, embedded finance, or managing shared data platforms.

What We Offer

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At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!