Contact Centre Operator

CONTACT CENTRE OPERATOR – DONOR ENGAGEMENT (Part-Time, 12-Month Contract)

Location: Sunshine Coast, QLD

Destiny Rescue Australia is seeking a warm, organized, and confident communicator to join our team as a Part-Time Contact Centre Operator – Donor Engagement on a 12-month contract. You will connect with supporters, deliver exceptional donor experiences, and support fundraising initiatives that help rescue children from sexual exploitation and human trafficking.

If you're passionate about building relationships, taking initiative, and making a genuine impact, this is the role for you. Enjoy working from our Sunshine Coast head office as part of a supportive and purpose-driven team, with flexibility to work your 19 hours across standard business hours.

About Destiny Rescue

Destiny Rescue is an internationally recognized, Christian-based, not-for-profit organization with a powerful mission: to rescue children from sexual exploitation and human trafficking and equip them to stay free.

Through rescue operations and long-term reintegration programs across Asia, Africa, and Latin America, we bring freedom, safety, and hope to vulnerable children. To date, we have rescued more than 26,000 individuals and continue to grow as a dynamic organization committed to expanding our global impact.

By joining our team, you will be part of a transformative effort to bring lasting change and ensure vulnerable children have the opportunity to live lives of freedom.

About the Role

As a Contact Centre Operator – Donor Engagement, you will be a key point of contact for supporters, helping deliver exceptional donor experiences while supporting the smooth running of our Sunshine Coast office.

Your role will focus on:

• Delivering outstanding donor care through inbound and outbound communications, including thank-you calls, stewardship, and fundraising conversations.
• Building genuine, lasting relationships with donors and supporters.
• Maintaining accurate donor records and campaign data within Salesforce CRM.
• Supporting fundraising appeals and campaigns to help achieve organizational goals.
• Assisting with general office administration, including mail, supplies, and day-to-day office support.
• Contributing to a positive supporter experience and a collaborative team environment.

About You

You enjoy connecting with people, are highly organized, take initiative, and are motivated by making a meaningful difference. You thrive in a collaborative environment and are passionate about delivering exceptional service while supporting a life-changing cause.

You'll bring:

• Excellent communication and relationship-building skills, with a donor-first mindset and the ability to help supporters feel valued, connected, and inspired by the impact of their giving.
• Strong organizational and time management skills, with the ability to manage competing priorities effectively.
• High attention to detail and strong data management capability.
• Experience in customer service, donor care, or supporter engagement roles.
• Confidence using Salesforce or similar CRM platforms.
• Strong phone communication skills and the confidence to ask for donations.
• A positive attitude and willingness to contribute to a supportive and collaborative team environment.

What We Offer

We care deeply for our team and offer a range of great benefits.

• A supportive, encouraging, and values-driven environment focused on a meaningful shared mission.
• Flexible part-time work arrangements within standard business hours.
• Salary packaging of up to $18,550 tax free to maximize your take-home pay.
• Competitive salary with 12% employer-contributed superannuation.
• Annual leave loading in accordance with the applicable award.
• Access to our Employee Assistance Program (EAP).
• Training and development opportunities to support your growth and career progression.
• The opportunity to use your skills to make a genuine difference in the lives of vulnerable children around the world.

To Apply

If you're ready to make a lasting impact and help grow our mission, we'd love to hear from you. Please submit your cover letter (maximum two pages) outlining your suitability for the role, along with your resume/CV, via "Apply For This Job."

Alternatively, for an initial discussion, please contact our team at people@destinyrescue.org.

Destiny Rescue has the highest commitment to child safety. A police check is required for the successful applicant. Applicants must be currently residing in Australia with full working rights. As a child-safe organization, Destiny Rescue is committed to safeguarding children and preventing all forms of abuse, exploitation, harassment, misconduct, and unethical behavior. All employees are required to comply with our Code of Conduct and safeguarding policies.

Employment is subject to satisfactory reference and screening checks. Destiny Rescue participates in the Inter-Agency Misconduct Disclosure Scheme, through which we may request information from previous employers regarding any substantiated findings of sexual exploitation, sexual abuse, sexual harassment, or other serious misconduct, as well as ongoing investigations at the time employment ended. By submitting an application, applicants acknowledge and consent to these recruitment and screening processes. For more information, visit the Inter-Agency Misconduct Disclosure Scheme website:
https://misconduct-disclosure-scheme.org/