Sr Workforce Management Analyst (Scheduler)

Meet the team: We're expanding our Resource Strategy & Optimization (RSO) organization and are looking for new talent to join our Resource Staffing (RS) team! Our RS team plays a critical role in translating workforce plans into effective schedules that support operational success. By building optimized schedules, managing schedule adherence to staffing requirements, and aligning coverage with forecasted demand, we help ensure operational readiness and consistency across all lines of business. As a bridge between workforce planning and execution, we enable the business to run smoothly by ensuring the right coverage is in place ahead of time. We are part of Business Intelligence team and work closely with operational leaders to align staffing strategies, support agent experience through fair scheduling practices, and continuously improve how we manage capacity across the organization. If you’re detail-oriented, enjoy working with data to solve complex planning challenges, and want to make a direct impact on both operations and employee experience, this is the team for you. Where You Come In: As a Scheduler within the Resource Strategy & Optimization (RSO) team, you will: * Build and maintain workforce schedules across multiple lines of business, ensuring alignment with forecasted demand and staffing requirements. * Optimize schedules to balance business needs, coverage requirements, and agent preferences where possible. * Manage and execute scheduling processes including shift bids, schedule changes, and capacity adjustments. * Partner closely with Real-Time Analysts and Forecasters to ensure planning assumptions translate effectively into execution. * Identify gaps or inefficiencies in schedules and recommend improvements to increase coverage accuracy and flexibility. * Support operational leaders by providing visibility into staffing plans and highlighting potential risks in advance. * Play a key role in maintaining stable, predictable operations through proactive planning and continuous schedule optimization. What Makes You Successful * Bring 3+ year of Workforce Management (WFM), Scheduling, Capacity Planning, or related workforce optimization experience. * Have strong attention to detail when working with complex scheduling scenarios. Communicate clearly and professionally across written, verbal, and email channels. * Stay organized and prioritize effectively in a fast-paced, real-time environment. * Are proactive, collaborative, and comfortable taking initiative. * Adapt quickly to change and contribute ideas for continuous improvement. * Are flexible with shift schedules and hybrid work. * Are proficient in Microsoft Excel, Genesys Workforce Management and familiar Tableau reporting. What you’ll get: * A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. * A full and comprehensive benefits program. * Growth opportunities on a global scale. * Access to career development through in-house learning programs and/or qualified tuition reimbursement. * An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Experience and Education Requirements: * Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience #LI-Hybrid AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.