Operations Manager

SPHERE HEALTH is a pre-launch, direct-to-consumer women's telehealth platform based in Sunny Isles Beach, Florida. Care is cash-pay and delivered entirely by board-certified OB-GYNs working through a contracted medical group. The platform brings together physician-led virtual care, lab-based health screening, membership, and modern technology in one patient experience across four clinical focus areas: PMOS (formerly PCOS), Weight and Metabolic Health, Endometriosis, and Perimenopause. SPHERE HEALTH is a small, lean team building toward launch, and every hire plays a direct role in shaping what we become.

The Operations Manager is the central coordination point for the day-to-day running of the platform: patient support, document and records management, pharmacy and vendor coordination, billing, and the operational health of our backend systems. This role sits at the intersection of patient experience and operational excellence. Because the role handles patient information, which SPHERE HEALTH keeps within the United States, this position is open to US-based candidates only. The ideal candidate is discreet, proactive, meticulous, and experienced in healthcare or telehealth operations where patient confidentiality is non- negotiable.

Required

• US-based and authorized to work in the United States.

• 3+ years in operations management, medical administration, or a comparable role.

• Excellent written and verbal English; professional, warm, and precise at all times.

• Experience with cash-pay or direct-to-consumer medical billing and payment workflows.

• Rigorous approach to patient confidentiality and HIPAA-compliant document management.

• Proficiency in Google Workspace, Notion, and EMR or telehealth platform tools.

• Self-directed with strong deadline management; available across US Eastern business hours.

Preferred

• Prior experience in a telehealth, women's health, or direct-to-consumer healthcare environment.

• Familiarity with lab-based screening workflows, membership billing models, or subscription support.

• Experience coordinating pharmacy and laboratory vendors.

• Background in patient-facing support or healthcare CRM platforms.

What We Offer 

• A founding-team environment where your work directly shapes how the platform operates and how patients experience care. 

• Long-term, stable remote engagement with a purpose-driven, physician-led team. • Ownership, autonomy, and the pace of a pre-launch platform with real momentum.

Submit a current resume and a brief cover letter outlining relevant experience, availability, current time zone, and expected compensation range at ksantos@spheretechnology.com