Showroom Manager - Toronto

Canada·TorontoFull-timemid

OtherShowroom Manager

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Overview

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship,

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OtherShowroom Manager

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We’re excited to be looking for a seasoned Store Manager to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the in-person shopping experience at VRAI.

You'll be a great fit for this role if you thrive on building strong customer relationships and creating a memorable experience for life's special milestones while developing a team of jewelry sales specialists. You love selling, coaching, and diamonds that are created sustainably, are reasonably tech-savvy, and are excited to join a nimble team to in turn, help grow the VRAI brand.

Execute all store operations: opening/closing, inventory, merchandising, staffing, and security

Drive performance through reporting, sales tracking, and collaboration with VRAI leadership on hiring, training, and team development

Lead by example in sales strategy: manage pipeline, nurture leads, close deals, and use clienteling to boost revenue

Deliver personalized diamond consultations and follow up to close sales, providing expert guidance on products and policies

Partner on marketing initiatives, product launches, in-store events, and influencer/press activations

Diamond expertise required; Certified Gemologist preferred

4+ years management in luxury retail; strong sales track record in high-volume settings

Tech-savvy: Shopify POS, CRM, GSuite, appointment scheduling, video conferencing

Self-motivated, organized, adaptable; thrives in dynamic start-up environments

Toronto-based, weekend availability required