Remote Patient Representative (Full-Time)

We are looking for a Patient Representative driven to create an amazing experience from the moment a client calls. You are outgoing, customer service and detail-oriented, organized, and are eager to tackle challenges with empathy and creativity.

• →You are often the first person our clients interact with. You:
• →Provide warm client interactions
• →Manage phone triage 
• →Schedule/reschedule appointments
• →Collect insurance information
• →Answer client questions 
• →Insurance, payment, and billing :
• →Perform verification of benefit checks with insurance companies
• →Manage and collect client copays and payment balances

• High School Diploma/GED w/ 2+ years experience in a related field (Bachelor's Degree preferred)
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Ability to remain organized in a fast-paced, dynamic environment

• You love interacting with people, practicing excellent communication and interpersonal skills
• You are exceptional at managing many tasks
• You focus on the details and are able to organize and prioritize them along the way
• You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
• You thrive in highly collaborative, fast-paced environments

Benefits
● Competitive compensation
● Health; dental & vision, with an HSA/FSA option
● 401(k) with employer match
● Paid time off
● Paid parental leave

Diana Health Culture
● Having a growth mindset and striving for continuous learning and improvement
● Positive, can do / how can I help attitude
● Empathy for our team and our clients
● Taking ownership and driving to results
● Being scrappy and resourceful