Sr. HR Operations Manager

We’re looking for an experienced HR Operations Manager to join our team and report directly to our Sr. Director, HR. In this role, you’ll own the day-to-day people operations and employee experience, from onboarding and manager support to performance conversations, payroll, benefits, and compliance.

You’ll be someone who enjoys making things work better — simplifying processes, solving problems, and finding ways to use technology and AI to make the employee experience easier and more seamless.

This role requires limited to no travel.

• →Keep UKG accurate and up to date as our source of truth for people data, covering everything from new hires to role changes, compensation updates, and offboarding.
• →Own the employee onboarding experience from start to finish.
• →Own the administration of our annual review in UKG.
• →Be a go-to resource for employees and cross-functional partners across Payroll, Finance, Legal, IT, and Recruiting, responding to questions with accuracy, care, and a focus on getting to the right answer.
• →Manage people analytics and reporting in UKG.
• →Partner with Operations, Finance, Legal, and external vendors to create connected, scalable people processes that can grow with the company.
• →Oversee payroll, benefits administration, open enrollment, and compliance across our global employee base, using UKG to automate and simplify processes wherever possible.
• →Manage our EOR relationship with Deel and help ensure our international employee processes run smoothly.
• →Support employment verifications and other employment-related documentation.
• →Look for ways to continuously improve the employee experience by tracking operational metrics, identifying gaps, and turning those insights into better processes.
• →Be a thought leader in using AI and automation to reduce repetitive administrative work, improve accuracy, and create a better employee experience.
• →Bring people operations work currently handled by external partners in-house when it makes sense, building simple, scalable processes that work for a growing global team.

• 7+ years of experience in people operations or HR, ideally in a high-growth startup or similar environment where you’ve helped build and scale processes as the company grows.
• Experience with our internal survey tool Culture Amp is a plus.
• Strong UKG expertise across HRIS, payroll, benefits, devices, and system access, along with the ability to work with data and turn it into useful operational insights.
• Great communication and interpersonal skills. You can explain a benefits renewal, payroll change, or HR process to anyone and make it feel straightforward.
• A genuine interest in building better systems and creating a seamless employee experience, particularly through AI and automation.
• A high bar for accuracy and attention to detail. You care about getting the details right, especially when it comes to employee data and payroll.
• A practical, problem-solving mindset. You’re comfortable rolling up your sleeves, figuring things out, and making things better rather than waiting for the perfect process to already exist.