Dynamics 365 (F&O) Application Support Engineer

We are seeking a skilled Application Support Engineer to provide technical and functional support across a range of enterprise applications, ERP systems, and integrated business platforms. This role is ideal for someone with strong troubleshooting capabilities, ERP support experience, and a passion for delivering high-quality user support and operational excellence.

You will play a key role in resolving application issues, supporting business-critical systems, maintaining system performance and security, and collaborating with vendors and internal stakeholders to ensure smooth day-to-day operations.

You will be working with a well-established organisation operating within a technology-driven business environment, supporting a diverse suite of enterprise applications and business systems. The company is focused on continuous improvement, operational efficiency, and delivering high-quality technology services that support business growth and performance.

The team values collaboration, proactive problem-solving, and a customer-focused approach to technology support and service delivery.

• 3–5 years of experience in a similar Application Support or ERP support role
• Experience supporting enterprise ERP and CRM platforms within business-critical environments
• ITIL Foundation certification is highly desirable
• Dynamics 365 qualification and Information Systems degree are advantageous

• Strong troubleshooting and application support capabilities
• Solid understanding of IT systems, infrastructure, and enterprise application support
• Experience supporting Dynamics 365 Finance & Operations and Dynamics 365 CRM environments
• Knowledge of Power Automate and automated form management solutions
• Experience configuring and managing APIs and system integrations
• Familiarity with SQL and scripting languages is desirable
• Knowledge of Power BI and reporting solutions is advantageous
• Exposure to custom Power Apps, .NET IIS SQL applications, HubSpot, Resco, and financial reporting systems is beneficial

• Excellent relationship-building and user engagement skills
• Strong communication skills with the ability to support and train end users effectively
• Ability to document technical processes and maintain system knowledge repositories
• Collaborative approach with experience working across IT teams, vendors, and business stakeholders

• Strong analytical and problem-solving mindset
• Results-focused with strong attention to detail and accountability
• Resilient and capable of managing time-critical situations effectively
• Team-oriented with a proactive and adaptable approach to support delivery

• Deliver technical troubleshooting and resolution of application issues in collaboration with application vendors and internal stakeholders
• Investigate and resolve incidents impacting application functionality, availability, and performance
• Provide Level 2 technical and functional support for ERP and CRM system users
• Ensure prompt ticket handling, customer communication, and adherence to service level expectations

• Undertake system tuning and scaling activities to improve performance and security
• Manage application security profiles in line with IT security principles
• Support enterprise systems including Dynamics 365 Finance & Operations, Dynamics 365 Sales, Power Apps, HubSpot, Resco, Prophix, and custom .NET applications
• Support API configurations, integrations, and automation workflows

• Deliver onboarding activities and end-user training sessions
• Maintain system documentation, training materials, and operational knowledge bases
• Provide guidance to users on best practices and system functionality
• Evaluate system inefficiencies and recommend process or operational improvements

• Work closely with internal IT teams and external vendors to support business operations
• Contribute to continuous improvement initiatives across applications and processes
• Ensure compliance with organisational quality, safety, and operational standards
• Support additional responsibilities aligned with the role and technical skillset when required