Dijital Team Pty Ltd3mo ago

Dynamics 365 (F&O) Application Support Engineer

Colombo · ColomboRemoteFull Timemid

Customer SupportOtherSupport EngineerApplication Support Engineer

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Quick Summary

Overview

Deliver technical troubleshooting and resolution of application issues in line with Client, and in partnership with Application Vendors.

Technical Tools

Customer SupportOtherSupport EngineerApplication Support Engineer

Deliver technical troubleshooting and resolution of application issues in line with Client, and in partnership with Application Vendors.

Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLAs.

Investigate and manage to resolution Incidents affecting Functionality, Availability, and Performance.

Undertake tuning and scaling of systems for both performance and security.

Manage security profiles across applications in line with IT security principles.

Systems include:

Custom Power Apps.

Custom .Net IIS SQL applications with multiple integrations.

Dynamics 365 Finance and Operations, including Precision Forms.

Dynamics 365 Sales, and HubSpot and Resco.

Prophix (Financial Reporting).

Provide 2nd Level technical and functional support for all ERP and CRM system users.

Deliver client onboarding activities, maintain system training documentation, and provide training to end users.

Evaluate inefficiencies in system functions and recommend optimal business practices.

Document all aspects of systems to ensure knowledge is shared across the wider IT Team.

Comply with client’s quality, environmental and health and safety procedures to proactively develop a culture of, continuous quality improvement and the provision of a healthy and safe workplace, ensuring that all practical steps are taken to meet current OHS requirements.

You are required to familiarise yourself with and comply with all organisation policies and procedures.

And any other reasonable requests from your manager that align with the role and your skill set.

3–5 years of experience providing support for Microsoft Dynamics 365 F&O or Business Central.

Support experience in Custom Power Apps & Custom .Net IIS SQL applications

Excellent troubleshooting skills

IT Systems, Infrastructure and Application Support knowledge

FinOps support

Automated Form Management

Power Automate knowledge

API configuration and management

SQL knowledge

Scripting in various languages

Dynamics CRM (D365) administration and support experience

Power BI knowledge

ITIL Foundation

Dynamics 365 qualified

Information Systems degree

Listing Details

Posted: January 13, 2026
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 29
Repost count: 0
Trust Level: 32%
Scored at: April 24, 2026

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Dijital Team Pty Ltd

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Dijital Team provides offshoring solutions for IT businesses, enabling them to build dedicated teams in Sri Lanka, promoting enhanced profitability and access to skilled resources.

Employees

125

Founded

2023

Domain

Jobs

External application · ~5 min on Dijital Team Pty Ltd's site

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