Dijital Team Pty Ltd21d ago

Level 2 Engineer (Escalations)

ColomboRemoteFull Timemid

OtherDevOps & InfrastructureEngineer

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Quick Summary

Overview

Seeking an MSP‑experienced Level 2 Engineer who owns escalations end‑to‑end across Windows Server, Microsoft 365, networking, firewalls, and backups this role is about fixing root causes,

Technical Tools

networking

Seeking an MSP‑experienced Level 2 Engineer who owns escalations end‑to‑end across Windows Server, Microsoft 365, networking, firewalls, and backups this role is about fixing root causes, not passing tickets.

Own and resolve escalated tickets from Level 1 through to resolution

Troubleshoot and support Windows Server environments (AD, DNS, DHCP)

Advanced administration and troubleshooting of Microsoft 365 (Exchange, identity, MFA, Conditional Access)

Diagnose and resolve networking issues (LAN/WAN, VLANs, DNS)

Implement and manage firewall changes (FortiGate preferred)

Validate and troubleshoot backup and DR solutions (Datto, Cove, Veeam or similar)

Respond to monitoring alerts and improve system stability

Create and maintain SOPs, documentation, and runbooks

Mentor Level 1 engineers and reduce unnecessary escalations

Proactively identify risks, security gaps, and improvement opportunities

Proven MSP experience as a Level 2 / Escalation Engineer

Strong hands‑on skills in Windows Server, Microsoft 365, networking, firewalls, and backups

Confident with full ticket ownership and root‑cause analysis

Comfortable working in a fast‑paced MSP environment

Strong communication, documentation, and process discipline

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: April 15, 2026
First seen: April 20, 2026
Last seen: May 5, 2026

Posting Health

Days active: 15
Repost count: 0
Trust Level: 35%
Scored at: May 6, 2026

Signal breakdown

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Dijital Team Pty Ltd

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Dijital Team provides offshoring solutions for IT businesses, enabling them to build dedicated teams in Sri Lanka, promoting enhanced profitability and access to skilled resources.

Employees

125

Founded

2023

Domain

Jobs

External application · ~5 min on Dijital Team Pty Ltd's site

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