Senior Project Engineer (M 365, Network and Backup)

Experience & Technical Expertise

• Senior-level experience within an MSP, IT service provider, backup, infrastructure, or project engineering environment
• Strong Veeam experience, with the ability to confidently support and discuss backup solutions with technical stakeholders
• Strong Microsoft 365 administration experience across security, compliance, identity, and client environment uplift
• Experience with Essential Eight uplift projects or similar cybersecurity and compliance frameworks
• Strong understanding of hypervisors, infrastructure, endpoints, backup, and disaster recovery
• Proven ability to independently own technical work and manage priorities within a small technical team
• Strong troubleshooting skills with a disciplined approach to risk, rollback planning, and client impact

Technical Stack

• Veeam backup technologies
• Microsoft 365 administration and support
• Microsoft security, compliance, identity, and endpoint services
• Windows environments and general infrastructure
• Hypervisors and virtualisation platforms
• PowerShell scripting and automation
• Bash scripting for macOS or Linux-style automation where required
• Backup monitoring, restore testing, disaster recovery, and technical escalation workflows

Preferred Experience

• Halo PSA experience
• Dropsuite or Microsoft 365 backup platform experience
• Pre-sales confidence and the ability to contribute to technical sales conversations
• Development-minded approach to workflows, logic, and automation opportunities
• Exposure to JavaScript or .NET
• Experience supporting ISO readiness or compliance documentation
• Police clearance or willingness to complete background checks where required

Soft Skills & Attributes

• High level of ownership, accountability, and professional maturity
• Safety-first mindset with a preference for confident, well-considered technical decisions over speed
• Strong customer service orientation and ability to work effectively with MSP clients and engineers
• Self-motivated, proactive, and comfortable working independently
• Curious and improvement-focused with a strong interest in automation
• Calm under pressure and capable of making sound decisions during incidents
• Clear communicator who asks the right questions and confirms scope before acting
• Collaborative, practical, and able to build trust quickly

Backup, Recovery & Managed Services

• →Support managed Veeam backup services across MSP client environments
• →Monitor, investigate, and resolve backup and restore issues
• →Support restore verification, backup reliability, issue remediation, and emergency recovery activities
• →Communicate confidently with MSP engineers and technical stakeholders
• →Maintain accurate technical records, escalation notes, and client-facing information

Project Engineering & Consultancy

• →Deliver technical projects covering Microsoft 365, infrastructure, compliance, and client environment improvements
• →Support Essential Eight maturity uplift initiatives and apply practical cybersecurity and compliance knowledge
• →Plan and implement technical changes with appropriate consideration of scope, risk, rollback options, and client impact
• →Work independently while escalating appropriately when additional technical input is required
• →Contribute to project planning, implementation documentation, and post-project handovers

Microsoft 365, Infrastructure & Endpoint Support

• →Support Microsoft 365 environments across identity, security, compliance, and administration
• →Troubleshoot complex Microsoft 365, endpoint, infrastructure, backup, and hypervisor issues
• →Manage both complex escalations and day-to-day technical support requirements
• →Support Windows and macOS environments, including endpoint administration and troubleshooting
• →Assist with client onboarding, environment reviews, and technical recommendations

Automation & Continuous Improvement

• →Identify recurring technical issues and develop scalable solutions
• →Use PowerShell and, where relevant, Bash to automate detection, remediation, reporting, and repeatable processes
• →Identify opportunities to permanently resolve recurring problems across client environments
• →Contribute to process improvement, backend automation, and operational efficiency initiatives
• →Collaborate with the wider technical team to turn technical logic into repeatable workflows and automation

Client, MSP & Pre-Sales Support

• →Engage professionally with MSP clients, technical contacts, and internal stakeholders
• →Provide clear technical explanations and progress updates during projects, support activities, and escalations
• →Contribute to technical pre-sales discussions and explain proposed solutions clearly
• →Represent the organisation professionally during client meetings and technical discussions
• →Maintain high standards across tickets, documentation, and technical communication

How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones