Junior IT Operations Engineer

At Distilled, we're looking for a Junior IT Operations / L1 Helpdesk Engineer to join our team and help deliver a fantastic technology experience for our employees.

This is a hands-on role focused on supporting our people, maintaining our office technology, and ensuring employees have the tools and support they need to do their best work.

You'll work closely with the IT Operations team, providing day-to-day support across hardware, software, meeting rooms, onboarding, and office technology while developing your skills across modern cloud-based platforms such as Google Workspace, Okta, Jamf, Microsoft 365 and Freshservice.

This role is ideal for someone who enjoys solving problems, helping people, learning new technologies and taking ownership of their work.

As a Junior IT Operations Engineer, you'll play a key role in supporting employees and maintaining the smooth operation of our technology environment.

You'll work across a wide variety of technologies while building your skills and experience in a supportive team environment.

• Minimum 1 years’ experience in an IT Support, Service Desk, Desktop Support or IT Operations role

• Strong troubleshooting skills across Windows, MacOS or Mobile devices

• Experience supporting Microsoft 365, Google Workspace or similar collaboration platforms

• Experience with user account management and onboarding/offboarding activities

• Experience with supporting video conference room setup

• Strong communication and customer service skills

• Ability to prioritise workload and manage multiple tasks

• Positive attitude and willingness to learn

• Strong organisational skills and attention to detail

• Comfortable working onsite and interacting directly with employees

• Exposure to Intune, Jamf, Okta, Entra ID or other identity/device management platforms

• Experience with Google Meet or Zoom Rooms

• Experience maintaining asset inventory or equipment lifecycle processes

• Basic networking knowledge (Wi-Fi, VPNs, DNS, DHCP)

• Experience with Freshservice, or similar ticketing systems

• ITIL Foundation, Jamf 100, Google Workspace, Microsoft or CompTIA certifications
  

You will have the opportunity to work with one of Ireland's fastest growing Internet companies. You will get the chance to create a significant contribution to our strategic direction. Projects are exciting and employees are given wide scope for creativity and innovation

We exist to make buying and selling in Ireland simple.

We put our people first, creating an inclusive environment where we can develop products that put our users first. We value people’s work and time, creating a community where they have an opportunity to make an impact and grow.

Our challenge is to enhance our market-leading products using insights and empathy to present our users with the perfect match.

What we build is technology, but what we do is create connections for life’s most meaningful moments. We are Distilled and we bring people together.

We have five core values: We have a growth mindset. We like to simplify things and make things happen. We collaborate across teams, business units and brands. We're passionate about what we do.

These values give us a framework for leadership and daily decision making. They embody how we behave and present ourselves — as individuals and as a business — both internally and externally for our colleagues, our users and our customers.

We are a diverse bunch of people here in Distilled, and we want to continue to attract and retain a diverse range of people into our Company. We do not discriminate based on gender, marital status, family status, sexual orientation, religion, age, disability, race and membership of the Traveller community.