Scheduler

Mexico·MéridaFull-timemid

SchedulerConstruction & Real Estate

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Quick Summary

Key Responsibilities

• Review caregiver hours and availability using Point‑of‑Care scheduling software. • Match open client shifts with caregiver preferences and client needs.

Requirements Summary

• 1 year of experience as a Scheduler, Customer Service Representative or similar role (healthcare, hospitals, hospitality). • English C1. • Strong analytical and problem‑solving skills.

Technical Tools

SchedulerConstruction & Real Estate

Schedule:

• Monday to Sunday \u007C Between 6:00 a.m. – 9:00 p.m. PST

• 4 working days + 3 days off

• Possibility of 12‑hour shifts with salary increase, bonus, and incentives

About the Role: The Scheduler ensures continuity of care by reviewing caregiver availability, filling client shifts strategically, and optimizing schedules. This role requires analytical skills, empathy, and adaptability to manage multiple priorities while serving as a liaison between caregivers, clients, and branch staff.

Key Responsibilities:

• Review caregiver hours and availability using Point‑of‑Care scheduling software.

• Match open client shifts with caregiver preferences and client needs.

• Optimize caregiver utilization for maximum coverage.

• Act as a liaison between caregivers, clients, and branch staff.

• Communicate schedule changes, incidents, or complaints in real time.

• Provide feedback on caregiver performance and client satisfaction.

• Ensure accurate and timely documentation.

• Handle inbound calls to support customer service.

Skills & Qualifications:

• 1 year of experience as a Scheduler, Customer Service Representative or similar role (healthcare, hospitals, hospitality).

• English C1.