SENIOR CLIENT SOLUTIONS SPECIALIST

Job title: Client solutions senior specialist About the role Responsabilities: · Analyze client configuration requests and design customized solutions to achieve their specific goals. · Implement customized product systems to address the unique business requirements of each client.  · Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.  · Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.  · Regularly maintain and update all project-related documents and tracking systems.  · Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date.  · Advise clients on best practices and offer guidance for optimal software utilization.  · Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.  · Collaborate with team members on software releases and actively participate in ongoing training sessions.  · Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

Skills  At least 1 year and a half of experience in corporative client facing related positions  technical or bachelor degree in any administrative/HR field High level of english Experience in clientspace is prefered

 

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