Dlocal24mo ago

Customer Success Manager

Mexico City · Ciudad De MéxicoFull Timemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

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Customer Success ManagerCustomer SuccessCustomer

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

At dLocal, we don’t just manage accounts; we fuel the growth of the world’s biggest companies in the most complex markets. We are looking for a Customer Success Manager who is a natural problem-solver and a relentless advocate for our clients. You won't just be a point of contact—you will be a partner, helping global giants navigate the payments landscape in emerging markets.

Strategic Growth: Act as the primary architect of long-term relationships, aligning dLocal’s solutions with the ambitious goals of our global clients.

Voice of the Customer: Be the internal catalyst for change, translating client feedback into actionable product and operational improvements across dLocal teams.

Methodology Leadership: Don’t just follow processes—build them. You will own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.

Strategic Discovery: Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear milestones.

Cross-functional Collaboration: Interact and work together with different areas of the company to ensure a seamless experience for assigned accounts.

Analytical Power: You use data and advanced Excel skills to tell a story and prove value to stakeholders.

Agility: You thrive in the "dLocal speed." You are a proactive multi-tasker who can pivot from a strategic roadmap meeting to a technical deployment call without missing a beat.

Proven Track Record: 3+ years of experience in a B2B Customer Success role (or similar), with a proven track record of meeting or exceeding program goals and key performance indicators (KPIs).

Communication: Fluent in English. You are an excellent listener and a natural problem solver.

Attitude: Team spirit and proactive behavior are essential. You must be comfortable with the ability to travel as needed to foster client relationships

Payments Expertise: You have a deep understanding of the payments ecosystem. This isn't just an advantage; it's your playground. (Nice to have)