Platform Hiring Team Lead

Platform Hiring Team (PHT) is building a centralized, technology-enabled hiring engine for repeatable, scaled hiring roles across supported DoorDash, Deliveroo and Wolt businesses. You'll join the Platform Hiring Team, PHT's system-facing execution arm. This team owns candidate delivery inside the active hiring platform, today Fountain: reviewing AI-supported recommendations, making the final hiring decision, and moving candidates through to offer at speed and scale.

You'll provide day-to-day coordination, coaching, and quality calibration for a group of Platform Hiring Specialists while maintaining direct delivery responsibility. Your delivery contribution will scale with team size. You'll own daily metrics, queue health, and capacity, surface risks before they affect hiring dates, and act as the primary contact for system issues affecting the group. You'll resolve routine operational issues, route complex risks to the accountable leader or PM Team owner, and flag sourcing gaps to the Platform Hiring Partner.

• Lead team engagement, culture, collaboration, and performance across assigned workflows.
• Own daily metrics, queue health, funnel conversion, candidate drop-off, no-shows, offer acceptance, handoff quality, and service commitments for the team.
• Monitor capacity and escalate delivery risk before candidates or hiring plans are affected.
• Recommend short-term work assignments, surge coverage, and queue rebalancing based on demand.
• Coach and lead Specialists through regular one-on-ones, quality reviews, and structured development plans.
• Run calibration sessions for candidate decisions, approved scoring, eligibility, and exception handling.
• Act as the primary contact for system issues and program tickets affecting the team.
• Resolve routine operational issues and route complex risks to the Head of Platform Hiring Team.
• Collect process improvement opportunities and package them with evidence, impact, and recommended action.
• Flag pipeline weakness and sourcing needs to the appropriate Platform Hiring Partner.
• Maintain direct platform delivery at the contribution level established for the team span.
• Support onboarding, training, documentation, and adoption of new workflows and tools.

• 5+ years of experience in high-volume recruiting, recruiting operations, sourcing operations, or a comparable service environment.
• Demonstrated people leadership experience of 3-6 directs, including regular one-on-ones, coaching, performance management, and calibration.
• Process driven, and a strong knowledge of candidate review, funnel management, offers, and applicant tracking system data quality to achieve KPIs, and SLAs. 
• Ability to use daily operating data to prioritize work and make fast capacity decisions.
• Confidence handling escalations, giving direct feedback, and maintaining consistent standards.
• Comfort working across markets, time zones, languages, and changing demand.
• A continuous improvement mindset with the ability to describe problems clearly and quantify impact.

• Daily queue commitments and throughput targets are met.
• Candidate decisions are consistent, accurate, and well documented.
• Funnel conversion, candidate drop-off, no-shows, offer acceptance, and accepted-offer handoffs remain within target.
• Capacity and pipeline risks are surfaced before service impact.
• Routine issues are resolved quickly and systemic issues reach the correct owner.
• Team engagement, capability, and performance improve over time.
• Direct contribution remains aligned with the agreed span-based capacity model.

Platform Hiring Specialists, Head of Platform Hiring Team, Platform Hiring Partners, Platform Hiring Managers, and the PM Team.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.