People Services Advisor

The People Services team is the heartbeat of our Global People Operations, driving the employee experience across three of the world’s most iconic local commerce and delivery platforms: DoorDash, Wolt, and Deliveroo. Operating behind the scenes of this massive multi-brand ecosystem, our team delivers seamless, world-class frontline HR support and administrative excellence to thousands of employees and Managers globally. We thrive on operational precision, navigate complex local labor landscapes with ease, and build the scalable HR infrastructure that allows our teams to innovate and grow at speed.

We are seeking a proactive and detail-oriented HR Service Desk Analyst to join our growing People Operations team in India. This is an exciting opportunity to help establish and scale our brand-new India hub during a period of rapid expansion. In this role, you will be the backbone of our frontline HR support, delivering efficient administrative services to employees and managers across the region. As a primary point of contact for HR inquiries, you will ensure a seamless employee experience while maintaining accurate records in full compliance with local labor laws and company policies.

This role offers a hybrid work arrangement, requiring you to be in the Hyderabad office at least 3 days per week and giving you the flexibility to work remotely for the remaining 2 days. You will report to the People Services Manager on the Global People Services team. 

• Act as first line support enquiries, escalating complex issues to the appropriate HR specialist or HR Manager where required
• Own ticket escalation process on our case management platform - monitor incoming cases, assess urgency, direct them to the correct team, and follow through until resolution
• Execute full cycle end-to-end HR administration processes including, but not limited:
• Preparation of employment contracts, new hire documentation, visa and immigration support, medical insurance registration and new joiner orientation, processing resignation/termination paperwork & conducting exit administration
• Processing changes to employee data with complete accuracy (e.g., job changes, promotions, transfers, salary adjustments)
• Support with payroll preparation ensuring records are accurate and processed in a timely manner
• Maintain accurate and up-to-date employee records in the HR Information System (Workday), ensuring data integrity and confidentiality
• Prepare HR-related letters, certificates, and other documents as required (e.g., salary certificates) 
• Ensure all HR administrative activities are conducted in full compliance with India Labour Law, company policies, and GDPR principles
• Identify opportunities to streamline HR administrative processes and contribute to continuous improvement initiatives within the People Services function
• Support the development and documentation of HR processes & procedures
• Collaborate with Government Relations services for Deliveroo with activities encompassing but not limited to ADD INDIA Specific bits here
• Stay current with changes and emerging trends in India Labor Law to ensure ongoing compliance
• Collaborate with team members to identify process inefficiencies and proactively recommend improvements

• You have proven experience in a similar role
• You have a foundational knowledge of India Labor Law
• Strong understanding of standard HR administration processes & best practices
• Experience using Workday desirable
• Excellent organisational skills with a strong ability to manage multiple tasks and priorities
• Exceptional attention to detail and accuracy in data entry and document preparation
• Strong communication skills (both written and verbal) in English 

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.