Associate - Relocation Support

Our Relocation Specialist plays a crucial part in the mission towards the growth of the
organisation by improving customer experience in relocation. In a fun and fast-paced environment, this
position requires Call, Email, and Chat communication with customers.

What will you be doing...
• Connect with the customers who raise requests to relocate
• Understand customer’s journey & gather information regarding the relocation request
• Provide a "wow" experience to the customer by ensuring the relocation request is resolved within TAT
• Arrange pick-up, delivery and installation of the device by following up with the internal teams
• Develop strategies to reduce the relocation TAT based on customer’s feedback & journey
• Maintain up-to-date knowledge of the company’s current promotions & processes necessary to
meet or exceed the goals