Lead Specialist - GES Q2C Collection

Lead Specialist – GES Q2C Collection (China) Shanghai, China As a Lead Specialist – Credit Management & Collection, you will play a key role within our Global Enterprise Services (GES), supporting multiple business groups in managing credit risks and ensuring healthy cash flow. You will act as a trusted partner to both internal stakeholders and customers, balancing business growth with risk control. Your Key Responsibilities * Manage assigned customer accounts, including collections follow-ups and reconciliation of outstanding receivables * Monitor overdue balances and drive timely recovery to reduce delinquency * Analyze aging and credit risks, supporting bad debt provision reviews * Ensure compliance with internal policies, procedures, and regulatory requirements * Collaborate with Sales, Finance, and Legal on collection and risk mitigation strategies * Evaluate customer creditworthiness, maintain accurate SAP data, and build strong stakeholder relationships We Bring * A collaborative and empowering working environment * Opportunity to work in a global, matrix organization * Exposure to diverse industries and customers * Continuous learning and development opportunities * A culture that values integrity, accountability, and innovation You Bring * Bachelor’s degree in Finance, Accounting, or related field * Minimum 5 years’ experience, ideally in credit control or shared services within MNCs * Solid understanding of Accounts Receivable and collection processes.Strong communication and stakeholder management skills * Ability to balance customer orientation with risk control * Experience with SAP and Excel is a plus * Fluent in English and Chinese About dsm-firmenich At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. Agency statement We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.