Edpuzzle4mo ago

School Success Associate (Northeast-Based)

United StatesRemoteFull-timemid

Customer SupportOtherAssociate

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Quick Summary

Overview

About us Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 12 years of history helping teachers find and create exciting, interactive learning experiences.

Technical Tools

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About us

Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 12 years of history helping teachers find and create exciting, interactive learning experiences. We're a software company built by teachers, for teachers, committed to empowering educators with intuitive software to engage students all in one place, from video learning and beyond.

Millions of teachers and students around the world are already using Edpuzzle to make education more equitable and engaging. If you’re passionate about making an impact and find joy in learning, you’ll feel right at home with us. Check out the job details below to see if Edpuzzle could be the right fit for you!

About working at Edpuzzle

Working at Edpuzzle means joining a global team dedicated to enhancing education for all. Picture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you're helping shape one of the biggest edtech platforms in the world, and the next day you're doing a teambuilding activity with your coworkers. A place where everyone has been selected because they're the best at what they do, and where your manager and team trust your decisions fully.

It's no surprise that in our latest employee satisfaction survey, Work-Life Balance (92%), Leadership (85%), and Employee Engagement (84%) were highlighted as our top drivers, because we genuinely care about creating an environment where people can thrive, feel supported, and do their best work. A place where you're encouraged to learn and grow, because education is the cornerstone of everything we do.

About the process

The goal of our interview process is to learn about each other. Each step is structured to help us understand your unique talents and contributions while offering you insight into our team and culture. For a detailed breakdown of our recruitment process, please refer to our Selection Process Guide which outlines every step of our candidate journey. A dedicated member of our team will support you through each step, and you'll have the opportunity to meet various Edpuzzlers along the way.

About the role

We’re looking for our next School Success Associate to join the Customer Success team in the US. You will focus on assigned school projects, develop training and support materials, and coordinate and lead training sessions for staff, including teachers, tech coaches, and curriculum coordinators, throughout targeted schools. Additionally, you will serve as the Edpuzzle representative at both online and in-person events.

Up to 50% travel is required to visit schools, districts and attend conferences within the assigned territory.

Coordinate with the regional country managers and the regional inside sales specialists to design an action plan dedicated to support Edpuzzle adoption and impact in the schools under premium subscription in Region.

Onboard and train in the use of Edpuzzle to our customers, providing a pedagogical sense to its use.

Deliver training to help teachers have the best possible experience using Edpuzzle.

Develop online learning opportunities and professional development activities for staff across schools and groups of schools.

Provide direct instruction of standards-based lessons to specialists and educators, and facilitates implementation of school-wide technology projects.

Prepare lesson plans, training materials, and tutorials for schools supported programs.

Serve as a model by demonstrating lessons in the library resource center or classroom when appropriate.

Participate in online and offline events representing Edpuzzle across the region.

Contact the people responsible for Edpuzzle in schools to ensure its use and that the implementation is correct.

Coordinate with account executives and Edpuzzle team members to deliver excellent training sessions with IT coaches, curriculum leaders, or school administrators within the assigned schools and groups of schools.

Develop, coordinate, and customize training materials for each assigned school.

Coordinate and lead remote training sessions with teachers, tech coaches and coordinators and curriculum coordinators.

Maintain strong pipeline management and log activities, as well as track the success of training sessions in coordination with Edpuzzle team members.

Performs other duties as assigned.

4-5 years of relevant experience as an Instructional Coach, Tech Coach, District Support or Administrator.

You must be based in one of the following states: New Jersey, Massachusetts, Connecticut, Rhode Island, or New York.

Proven experience creating and leading school professional development sessions at scale, as well as creating video tutorials and engaging content for teachers.

Available to travel up to 50% of the time primarily within NY, NJ, MA, RI, NH, ME, VT.

Experience delivering training for large school districts.

Proficiency using Edpuzzle or any other LMS.

Experience training colleagues in the use of edtech tools.

Experience working remotely.

Persistence and positivity in the face of adversity.

Outstanding presentation and communication skills.

Bachelor's degree or Master’s degree in Education or a related field.

Google Trainer or Innovator / Microsoft Expert or Apple Distinguished Educator.

Fluency in Spanish.

… or another amazing skill you bring to the table that we haven’t thought of yet!

Work from the comfort of your own home

Meet with your manager and team via video calls on Google Meet or Slack

Connect with coworkers via Slack (with channels for work and for fun!)

To enjoy our remote work policy, you’ll need high-speed internet access

New Jersey

Massachusetts

Connecticut

Rhode Island

New York

💰 Competitive salary at $60,000 - $75,000. Compensation for this role will vary based on factors such as geographic location, experience, and skill set. In addition, this position is eligible for up to $10,000 in incentive compensation under an On-Target Earnings (OTE) structure.

🚀 $1,200 per year in professional development reimbursement

🏥 Medical, vision, and dental insurance

📈 401(k) matching

🌴 14 paid holidays and flexible PTO

💻 Work from home stipend

🙌 Team-building events during working hours to connect, learn, and create lasting bonds with passionate colleagues

Edpuzzle maintains a drug-free workplace and is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Please be aware of potential scams involving fake job offers using Edpuzzle’s name. Official communications will always originate from the @edpuzzle.com domain, not external domains like Gmail. Edpuzzle will never request payments or skip formal interviews during the hiring process, nor request sensitive personal information without a valid reason. To verify any communication, please contact hr@edpuzzle.com.

References from previous employers will be requested from candidates during the selection process. If you’d like to be considered for this position, please apply below. We look forward to hearing from you!